Version: December 2021
These terms will apply when you buy any products from us. Please read them carefully and make sure you understand them before ordering from our site. Please note that before placing an order you will be asked to agree to these terms. If you do not accept these terms, we won’t be able to process your order.
We amend these terms from time to time. Please look at the top of this page to see when these terms were last updated. Every time you order products from us, the terms in force at the time of your order will apply.
Our Website and Personal Data
Your use of our site is governed by our Website Terms of Use. We only use your personal information in accordance with our Privacy Policy. Please take the time to read this, as it includes important terms which apply to you.
Descriptions and Product Information
All products displayed on this website are for illustrative purposes only and available only whilst stocks last. Although we have made every effort to reflect product colours as accurately as possible, we are unable to guarantee that your computer’s display of the colours accurately reflects the true colour of the products.
All drawings, photos, descriptive matter, specifications and advertising issued on this website and any descriptions, photos or illustrations contained in the Wonderland catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the products described in them and they will not form part of the contract with you.
Unless stated otherwise, products listed in our “Artefacts” section of our website (sometimes referred to in these terms as “Art”, "Object" or "Artefacts") might not be new and they are not our creations. The items displayed are “as is” and the information available for these items may be limited. You are responsible for satisfying yourself about the origin, value, quality, fitness for purpose, and all other aspects of any items before making a purchase. You may at your cost arrange to inspect or review the item (either yourself or by you appointing a person to do so on your behalf) prior to purchase, and any arrangements for this would need to be coordinated with our team (gracepb@temperleylondon.com).
Purchasing Products
You can purchase our products through our online checkout process.
Our order process allows you to check and amend your order before submitting it to us. Please take the time to read and check your order at each stage of the process.
Unless you are purchasing ‘POA’ items or items that are Made to Order, after you place an order you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted by us and we reserve the right at all times and at our sole discretion to refuse to accept any orders. We will confirm our acceptance to you by sending you an e-mail that confirms that the products have been despatched. The contract between us will only be formed when we send you this despatch confirmation.
If we are unable to supply you with a product, we will inform you by e-mail and we will not process your order.
For one-off items, please be aware that some are single items also offered for sale in our physical Temperley London Flagship shop in Ilminster, independent of our website. It may occur that some items may no longer be available at the time of your order. After we have emailed you to acknowledge receipt of your order, one of our Sales Specialists will be in touch to confirm whether we accept your order and, if so, to discuss shipping arrangements. The contract between us will only be formed when one of our Sales Specialists confirms acceptance of your order. If we are unable to supply you with a one-off item, we will inform you either by e-mail or by our Sales Specialist and we will cancel your order.
There may be instances where due to restrictions (legal or otherwise) or practices in relation to a product, we are prevented from being able to deliver it to you (for example age- or country-restricted products such as alcohol). Wonderland by Alice shall not be held liable in relation to any product that we are unable to sell or deliver to you as a result of such restrictions. Please refer to the Product Description of your selected product(s) to see if any restrictions apply. In the event that a restriction is enforced after you have placed your order with us, we will do our utmost to notify you as soon as reasonably practicable.
Product Prices
The prices displayed on this site are quoted in GB Pounds. Prices for our products may change from time to time, but changes will not affect any order you have already placed.
Our prices do not include VAT.
If shipping abroad customs duties may be payable by overseas recipients and we regret to say we cannot advise on the amounts. Your order may be subject to import duties and taxes which are applied when the delivery reaches its destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for paying any such local sales tax or import duties arising at the delivery destination, as these are not included in the price of the products. Import duty or tax costs will be invoiced directly to you from the courier or an import broker. We recommend you contact your local customs authority to determine a landed cost price prior to placing your order.
All prices for our products exclude postage and packaging, which will be charged at the rates advised to you during the checkout process before you confirm your order.
Despite our best efforts, it is possible that some of the products on our site may be incorrectly priced. If we discover an error in the price of the products you have ordered we will contact you to let you know. You then have the option of continuing with the purchase at the correct price or to cancel the order. We will not process your order until we have your instructions. If we haven’t been able to contact you using the details you provided during the order process, then we will treat the order as cancelled and let you know in writing.
Your payment shall not be deemed to have been received by us until we have received payment in cleared funds.
If you exercise a right to cancel your order but the products have already been dispatched, please follow the Returns Procedure set out below Returns and Exchanges. Made to Order or personalised items can not be cancelled.
How to Pay
You can pay for products using a debit card, credit card and soon also PayPal.
Payment for the products and all applicable delivery charges will be taken at the time of ordering.
Online Security
Wonderland by Alice uses SSL Web Server Certificates, assuring you that the site is secure and your identity has been authenticated to the industry’s highest standard.
When you shop with us or communicate your personal details to our payment system that then talks to our merchant provider, SSL allows all personal information, such as your credit card number, to be encrypted as it travels from one designated place to the next. Once received, the information is unencrypted and processed in the same way as a credit card transaction placed via the telephone. At no time is your credit card number stored on our website or in our online database.
Limitation of Liability
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not in any way exclude or limit our liability for, death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession), any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples) and defective products under the Consumer Protection Act 1987.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations caused by any act or event beyond our reasonable control (including without limitation, flood, drought, earthquake or other natural disaster, fire, explosion or accident, labour or trade disputes or strikes, non-performance by suppliers or subcontractors or interruption or failure of a utility service). We will contact you as soon as reasonably possible to notify you if any of our obligations will be suspended or delayed, and please refer to the Delivery section above.
Complaints Procedure and Notices
If you are not satisfied with the level of service you receive, please do let us know by contacting us as below. If you are still dissatisfied with our response, then please write to us at:
Wonderland by Alice Customer Service
Phoenix Studios, Cornhill, Ilminster TA19 0AD England
OR
Any notice, which we are required to give to you regarding the services, may be sent by e-mail or first class-post to the address provided by you during your order process or your address you have registered with us from time to time.
Unless otherwise explicitly stated, notices to us must be sent by registered mail or by email to the address above.
Notices sent by e-mail are deemed to be received 24 hours after an e-mail is sent unless we receive a notification that the e-mail address is invalid. Registered mail and first class-post will be deemed received 3 days following the date of mailing.
General
These terms sets out the entire understanding and agreement between you and us in relation to your purchase of products from us. No other person shall have any right to enforce these terms.
Nothing in these terms shall create or imply any agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between you and us. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of the provisions to which they relate.
If any provision in these terms is held to be invalid or unenforceable, such provision shall be struck out and the rest of the terms shall remain in full force and effect.
You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
Our failure to act with respect to a breach by you or others shall not be considered as a waiver of our right to act with respect to subsequent or similar breaches.
Governing Law
These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with English law and you agree that the English courts will have exclusive jurisdiction for any dispute under this agreement.
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